1. ceramic care
All ceramics from kokoro studio are dishwasher safe and food safe.
Hand washing extends the life and quality of the products, so I would always recommend hand-washing of ceramics.
I hope that by taking the time to hand-wash these one of a kind pieces, you will grow to love them more with time.
Avoid placing the ceramic pieces in extreme hot or cold environments such as the oven or freezer as this may cause thermal shock and result in fragility and breakage of the pieces.
2. commissions/custom-made orders
I am happy to accept orders for customisation. Feel free to send me an email at firstname.lastname@example.org
I aim to dispatch items in stock within 3-5 days of receiving your order. If you need a speedy service please contact email@example.com and I’ll do my best to get it to you sooner.
There will be a flat shipping fee of 5 SGD. I use J&T Express for shipping and the expected delivery time is between 2-3 days.
If you would like to opt for self-collection, please let me know and we can arrange for that.
I will give you a code to use for Free Shipping.
International shipping is offered. Shipping options are available for you at checkout. You can select your preferred shipping method and the order will be shipped accordingly. If you would like to opt for express shipping via a premium courier service such as DHL worldwide express, please do not hesitate to contact me for quotes.
kokoro studio is based in Singapore. There may be import taxes for shipping to your country. Responsibility of this payment is with the purchaser and I do not offer reimbursements or pay any import charges.
I don't accept returns, exchanges, or cancellations but please contact me if you have any problems with your order.
If the item you received is defective or has been damaged during transit, please email firstname.lastname@example.org.
Please note all items are made to order and may differ slightly in size, appearance and shape compared to the website photo. I hope you enjoy the beauty of one of a kind handmade products and embrace any imperfections that make handmade ceramics a once in a lifetime encounter.
What information I collect
So that I can process your order, you have to provide me with certain information. This includes your name, email address, mailing address, payment information and information about the product you are ordering. You also have the option to provide me with further personal information (for example, for a custom-made ceramic) if you contact me directly.
Why I need your information and how I use it
I refer to a number of legal bases to collect, use and share your information. In fact:
as far as I need your information to provide my services, for example to process your order, settle conflicts or offer customer support;
if you have given your express consent (which you can revoke at any time), for example by registering for my newsletter distribution list;when it is necessary to comply with a legal obligation or court order, or in connection with legal claims, such as the need to keep information about your purchases under tax law; and insofar as is necessary for the purposes of my legitimate interests - provided these legitimate interests are not overridden by your rights or interests - for example to provide and improve my services. I use your information to provide the services you have requested from me and in my legitimate interest to improve my services.
Disclosure and disclosure of information
Customer data is important for my business. I only release your personal data for certain reasons and under very specific circumstances, as follows:
Service provider: I commission certain trustworthy third-party providers to perform tasks and provide services for my shop, such as parcel services. I pass on your personal data to these third party providers, but only to the extent that they are necessary for the performance of these services.
Business Transfers: If I sell my business or amalgamate with another, I can disclose your information as part of this transaction to the extent permitted by law.
Compliance with laws: I can collect, use, store and share your data if I have a good faith belief that this is appropriate and necessary to: a) respond to a legal process or regulatory requirements; b) enforce my contracts, terms and policies; c) preventing, investigating and correcting fraud and other illegal acts, security or technical problems; or d) protecting the rights, property and safety of my customers or other persons.
If you live in certain regions, including the EU, you have a number of rights with regard to your personal data. Some of these rights apply in general and others only in certain cases. These rights are described below:
Access: You may have the right to access and receive a copy of the personal information I have stored about you by writing to me using the contact information below.
Change, restriction, deletion: You may also be entitled to change your personal data, limit my use of this data or delete it. With the exception of exceptional circumstances (such as when I have to save data for legal reasons), I will generally delete your personal data on request.
Objection: You can object to 1. that I process some of your data with a view to my legitimate interests and 2. that you receive marketing messages from me after you have expressly agreed to this. In such cases, I will delete your personal data, unless I can demonstrate convincing reasons worthy of protection for their further use or it is required for legal reasons.
If you have any questions about the processing of your personal data or about our Policy, if you do not accept the amended Policy, if you wish to withdraw any consent you have given us at any time, or if you wish to update or have access to your personal data, you are welcome to contact us. The contact details are:
Attention to : kokoro studio
Email : email@example.com
Mail : 21 Lor 108 Changi, Singapore 426411
All requests for correction or for access to your personal data must be in writing. We will endeavour to respond to your request within 30 days, and if that is not possible, we will inform you of the time by which we will respond to you.